Job Description

Key Responsibilities

• Manage front desk operations, including patient check-in and check-out
• Perform back-office tasks to support clinical workflows
• Coordinate provider schedules and assist with surgery scheduling
• Maintain accurate patient records in Epic/APeX
• Handle incoming calls and inquiries with professionalism
• Prepare and process documentation using Microsoft Office Suite
• Ensure compliance with clinic protocols and confidentiality standards

Required Qualifications

Education:

• College degree with at least 6 months of experience
• 2 years of healthcare administrative experience

Technical Skills:

• Recent Epic/APeX experience (must be hands-on)
• Specialty clinic background, ideally orthopedics or surgical subspecialties
• High-volume scheduling experience across multiple providers
• Referrals, authorizations, and work queue management
• Experience in large health systems
• 80-100 calls a day out to patients and providers

Compensation: $24-26/hr

Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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