Job Description

Workplace Experience Manager

Direct Hire; $100K - $110K

Reston, VA 22102

As Workspace Experience Manager, you’ll be the go-to person for all things hospitality—balancing operational excellence with thoughtful, hospitality-driven touches that make the workplace feel seamless and special.

Responsibilities

• Greet and direct all guests and visitors with warmth and professionalism, delivering a polished, hotel-style welcome.
• Manage mailing, shipping, and package distribution with attention to detail and service excellence.
• Partner with IT to support office tech, troubleshoot hardware, and ensure a seamless user experience.
• Collaborate with the porter team and ensure cleanliness, organization, and supply levels across all shared spaces.
• Track and resolve building related issues through Freshdesk or similar platforms with efficiency and care.
• Manage HQ protocols, including guest check-in, employee access cards, service requests, and freight elevator bookings.
• Elevate day-to-day operations by proactively stocking goods and adding thoughtful hospitality touches that enhance the work environment.
• Anticipate and personalize support; like a concierge, offer assistance with everything from local recommendations to last-minute requests.
• Curate social moments that foster community; pop-up coffee bars, wellness breaks, or casual mixers.
• Use feedback and data to continually evolve offerings and tailor the workspace experience to employee needs.
• Customize services to each location’s culture and context: adapting tone, offerings, and ambiance accordingly.
• Lead planning and execution of internal/external events and activations, including managing budgets, sourcing food and beverage, maintaining catering relationships, and coordinating setup, and logistics.
• Partner with the Business Operations team to support internal office moves and lead related employee communication.

Qualifications

• Knowledge of office management facilities responsibilities, systems and procedures
• Technically savvy with the ability to learn and work across various digital tools, platforms, and workplace systems.
• Excellent written and verbal communication skills
• Strong time management skills and the proven ability to multi-task and prioritize work
• Attention to detail and solid problem-solving skills
• Strong organizational and planning skills
• Proficient in MS Office

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