Job Description

John M. Ellsworth Co., Inc. (JME), headquartered in Milwaukee, Wisconsin, is a leading distributor of premium fluid management products. Since 1974, JME has served industries such as petroleum, chemical, agricultural, oil & gas, sanitary, food & beverage, and fire. Renowned for its unmatched product selection, JME delivers trusted, high-quality equipment, expert customer service, and fast delivery to ensure top customer satisfaction. With 50 years of industry expertise, JME remains an innovative market leader by continually adapting to customer and supplier trends. Our knowledgeable team takes pride in assisting customers in finding reliable solutions tailored to their unique needs.

JME is seeking a Warranty and Resolution Specialist to join the team. The right person will possess a commitment to providing outstanding service to our customers.

Responsibilities:

• Investigate and evaluate customer return/product warranty requests and determine disposition and credits
• Communicate daily with customers, suppliers and fellow employees in a polite, professional manner through email or over the phone
• Accurately enter and track all return authorizations in our ERP system
• Follow-up with customers and suppliers on open Return Material Authorizations (RMAs) and work them to resolution as quickly as possible
• Resolve warehouse or vendor mis-ships to customers
• Work with customers and carriers to intercept packages or shipments that have the incorrect ship to addresses and reroute them to the correct destinations, along with filing claims due to lost or damaged shipments
• Issue call tags or return truck shipments and verify that returned product is in new, unused condition and can be returned to inventory or the vendor and upon confirming acceptable return, issue credits to customers
• Work with suppliers and customers to investigate/troubleshoot warranty issues, facilitate the return of the items to suppliers for evaluation and determine disposition

Essential Requirements:

·2+ years of relevant resolution experience

· Competency in MS Office, databases and accounting software (Sage 100 and Salesforce usage is a plus)

· Willingness to work in a team

· Proactive approach to identify and resolve issues

· Well organized and detail oriented

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute: Milwaukee, WI 53224 (Required)

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