Job Description

BIRDS ON A CABLE needs a new Starling … but what is a BIRD ON A CABLE ?

Birds on a Cable is a small and personal IT consulting company in Chicago that breaks the mold of your typical “IT Guy.” Flat out, we don’t want to be that guy, and we don’t want to hire that guy. We want to make complex and difficult computer topics easy to understand for our clients. In doing so, we also want to develop actual relationships with our clients. We want our clients to enjoy calling us instead of dreading it.

Our goal is to fix problems as efficiently as possible, with creative thinking to find the best solution for the situation. We work with the lights (and music) on. We work hard. Since we support everything from small startup shops to restaurants and law firms, we have an array of tricks in our tool belt and are always looking for more.

so what’s THE JOB ?

We need a Technical Support Specialist in a full-time position. This includes the installation, repair, and tweaking of hardware and software for end users; as well as the coordination and planning for major projects and upgrades.

We are growing, and our clients are growing; there is limitless administration with M365, SharePoint Exchange, and even on-prem systems. There is so much opportunity for growth.

what are we looking for in an APPLICANT ?

Our new Bird will have a solid understanding of Windows-based environments and platforms, as well as OSX generalities. We need someone with strong hardware troubleshooting skills. Someone able to pinpoint software errors and resolve them permanently. A good teacher, reminding users how to print to PDF or access OneDrive from mobile phones. Someone available for a full-time position with a work-hard, play-hard personality.

Math is hard, but this JOB will be about:

• 31%: Face-to-face technical support to client end-users. New user onboarding and hand-holding. Responding to client (and fellow-Bird) requests from all angles, including: email, ticketing systems, chat. You will be on your toes.
• 37% Remote installs, configurations, and troubleshooting of software/hardware/network appliances in mixed environments.
• 25%: Communication of client needs, project opportunities, solution gathering.
• 7%: Meetings, happy hours, gatherings.

YOU would fit in at BIRDS ON A CABLE if …

• You are a positive personality that can handle client interaction with care; you have a personal commitment to completely satisfying a customer.
• You can work and think in a fast-paced environment. Some days move fast, and we shift from one support issue to the next without much of a breath.
• § You are self-motivated and independent. Some days move slow, and we have a list of projects that need start-to-finish tending.
• § You are technically savvy. You can identify or research a problem, and follow-through to resolution.
• § You are detail-oriented and possess strong communication skills.
• § You can roll with the punches of a young IT company, make a positive impact and help us grow.
• § You have ideas.
• § You have a sense of humor.

what do you NEED to apply?

• 2+ years professional experience providing software and hardware technical support services to end-users.
• 2+ years of experience supporting a Microsoft Windows environment.
• Knowledge of basic networking concepts.
• Ability to lift and transport equipment heavier than 50lbs.

so what are the PERKS ?

We have medical, dental and vision plans available after a month on the job; a retirement plan after your first Birdversary (that's one year, happy hour included). We compensate with a traditional salary as well as bonus structure. We give a kickback for personal phone/tech use.

We believe in summer Fridays.

Casual dress, some free food, a good number of happy hours and outings.

Personal transportation is a big plus, but not a must.

INTERESTED?

Wonderful! We look forward to your application. Be sure it includes:

a COVER LETTER that illustrates why you’re right for this position. We’d love to hear about the customer/client service moment you’re most proud of in your career. Please note that communication is key, and this letter will demonstrate that you articulate your thoughts clearly. and

a SUCCINCT RESUME , complete with references. Anything that exceeds 2pgs will be discarded.

FINAL NOTES:

Candidates undergo a full background screening and credit check.

All applications remain confidential.

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