Job Description

Position: Social Media Coordinator

Who We Are:

Renovo Financial is a rapidly growing Chicago-based private lender serving real estate investors who acquire and renovate single and multi-family residential properties. We pride ourselves on supporting clients by providing unparalleled service, from the loan application through the payoff. Renovo’s reliability and “win-win” solutions-oriented approach is just one reason why our repeat and referral rates far exceed the industry average. Renovo was honored to be named one of Crain’s 50 fastest-growing Chicago companies.

Position Summary:

Renovo is looking to add a Social Media Coordinator as a member of the growing Marketing Department. This role will help execute corporate and client focused social media marketing. The Marketing Department serves as an internal full-service agency to Loan Officers (LOs) - where the LOs are the clients with the sole objective to help them crush sales their goals. As a Social Media Coordinator, you will…

• Manage the social media accounts of multiple Loan Officers
• Implement social media marketing LO program and services to grow the LO’s businesses and digital landscape
• Attend LO meetings to identify social media needs
• Assist in developing and implementing the LO’s brand strategy
• Conduct SWOT and competitor analysis for each LO quarterly
• Understand important social media KPIs by platform; track and present accordingly
• Write social media copy in the tone of each LO
• Collaborate with graphic designers to provide attractive and informative campaigns
• Manage multiple LO accounts and campaigns through HubSpot; monitor content on accounts and engage appropriately
• Stay up to date on social media trends and best practices
• Use social media marketing tools like HubSpot, Canva, HootSuite, and bit.ly
• Establish relationships/networks of industry professionals or influencers on social media
• Track and promote use of social media assets (separate from account management) through Marketing intranet page
• Assist in managing social media projects on Asana (task management tool)
• Assist Account Manager and Communications team in proactively managing day to day action items to meet LO and SVP expectations
• Deliver white glove customer service to the LOs
• Prioritize conflicting needs; handle matters expeditiously, proactively, and follow through on projects to successful completion, often with deadline pressures
• Other duties as assigned

Candidate Profile:

• Bachelor’s degree and/or related experience of 2-4 years
• Preference of someone in surrounding Chicagoland area
• Entrepreneurial spirit, proactive and strong ability to anticipate needs.
• Ability to foster and cultivate relationships / thoughtful and forward thinking
• Prioritizes the customer and related customer experience (the client is Renovo’s LO)
• Strong organizational, project management and critical thinking skills with impeccable multi-tasking abilities
• Articulate, poised, leads with a sense of urgency
• Excellent verbal and written communication skills
• Experienced in Microsoft Office products (Outlook, Word, Power Point, Excel)
• Knowledge of HubSpot and/or Salesforce strongly preferred
• Knowledge of Hootsuite or other social media dashboards strongly preferred
• Knowledge of Canva strongly preferred
• Knowledge of link/UTM tracking preferred, but not required

Behavioral Characteristics:

• Ambition: You take stuff on without waiting to be told what to do. The ideal candidate needs to have a strong desire to do whatever it takes to operate the department. They must have a desire to excel.
• Pride: Take pride in your work & the work of your team. You recognize that the quality of work presented by your team is a representation of you
• Open-minded: Always seek to find and develop creative solutions. Must be able to accept and give constructive criticism
• Adaptability – The ideal candidate is proficient at analyzing any situation through multiple perspectives including the Lender, Borrower, or any other party to the loan.
• Coachability – The ideal candidate is eager to learn and take coaching from their manager and industry experts on how to continually improve themselves.

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