Job Description

Apex Systems is looking to hire an ONSITE Shipping Support Specialist for our client based out of Greensboro, NC.

The Shipping Specialist will play a key role in managing the end-to-end order flow for dealer parts shipments, ensuring accuracy, timeliness, and exceptional customer service. This position is responsible for maintaining a clean and organized open order board, proactively monitoring orders from suppliers, and coordinating trailer-load shipments of parts. The role involves direct interaction with both dealers and suppliers, acting as a liaison to resolve issues and facilitate smooth operations. The Shipping Specialist will utilize case management tools (FileMaker) to track and document order progress, while collaborating closely with internal teams such as EDI, Financial Control & Accounting (parts billing), Pricing, and Commercial/Sales to ensure proper invoicing and compliance. This is not a call center position; instead, it requires strong communication skills—both verbal and written—to manage high-volume cases (200–500 weekly) efficiently. The ideal candidate will have experience in customer service, order management, and case management systems, with the ability to work independently.

Responsibilities:

• Support the end-to-end process of direct ship orders from entry to invoicing to improve customer satisfaction and operational efficiency.
• Resolve dealer issues related to direct ship operations and provide training and communication to enhance ease of doing business.
• Collaborate with suppliers, internal departments, and field teams to ensure accurate and timely order processing.
• Use case management tools to monitor and document direct ship order flow.
• Act as a liaison between dealers, customers, and internal teams to identify and resolve operational challenges.
• Proactively improve systems and processes to reduce support inquiries and enhance service quality.
• Represent dealer and customer perspectives in projects and cross-functional initiatives.
• Track and manage KPIs and objectives aligned with departmental goals.
• Perform additional duties as assigned.

Experience:

• Bachelor’s degree or equivalent work experience.
• 5+ years of relevant experience in customer service, operations, or parts distribution.
• Experience communicating directly with dealers and customers.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office and case management systems.
• Excellent written and verbal communication skills.
• Self-motivated and capable of working independently.
• Experience in parts sales or distribution networks.
• One year of dealer or customer service experience.
• Strong problem-solving and analytical skills.
• Ability to influence cross-functional teams and drive process improvements.

Locations: Greensboro, NC

Onsite expectation: 100% onsite – Mon-Friday 8a-5p

Pay range: $25-30/hr w2

Note: We are unable to consider C2C or third-party submissions.

If you are interested, please apply here or email an updated copy of your resume to cmallory@apexsystems.com

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Job Tags

Similar Jobs