Job Description

At Tony's Fresh Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another.

Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You'll be part of a team that genuinely cares about helping you succeed, and you'll work alongside talented colleagues, while making a difference in our communities.

POSITION SUMMARY:

The Service Deli Manager manages the service deli department to promote sales, achieves profit margins, labor goals and exceeds customer expectations. The manager ensures that all programs offered through the Service Deli are executed consistently in the store. The manager is responsible for development of all direct reports. The Service Deli Manager is to continually grow the team's capacity for efficiency, effectiveness, and service to meet the company's succession needs. The individual is expected to be a role model of the company by driving results while maintaining company core values.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

The essential duties and responsibilities of this position include, but are not limited to, the following:

• Responsible for ordering, vendor communications, compliance and sanitation, service deli inventory, and controls, and management of workplace and department safety, as well as reporting, financial control, and budget responsibilities;
• Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, kitchen conditions and food safety to all team members;
• Ensure shelves are organized with product labels;
• Provide exceptional service and ensure the products are handled properly, date controls are performed, ensure freshest products are rotated properly so that they are available to customers;
• Controls costs by constantly monitoring and improving Kitchen operations to increase profitability, combined with managing labor costs, and reducing loss due to shrink;
• Review Team Members' weekly schedule to ensure a fully-staffed department;
• Provide customer service by greeting and assisting customers, responding to customer inquiries and complaints;
• Prepare the weekly sales and labor projections for the Kitchen department in order to maximize sales and profits;
• Provides flexibility by helping in any area in order to support store needs.

Customer Service:

• Demonstrates personal Customer Service excellence. Engages with customers always;
• Improves speed and efficiency of service provided.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent;
• Kitchen experience preferred.
• Bilingual in English and Spanish
• Customer Service and retail experience desirable.

PHYSICAL DEMANDS AND WORK CONDITIONS:

The physical demands and work conditions below represent those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

• WALKING: Continuously, throughout shift, while moving about the store and handling merchandise.
• STANDING: Continuously, throughout shift.
• LIFTING: Ability to lift up to 25 lbs. and occasionally lift up to 50 lbs.

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

Disclaimer:

Pay scale $19.00 - $22.00

The pay scale above is the hourly wage range that the Company reasonably expects to pay for this position. *Manager roles have a bonus target potential paid out quarterly based on company results/metrics.

Within this range, individual pay is determined by location and other factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training. The Company offers competitive medical, dental, vision, and supplemental benefits to its team members. Team Members are also able to participate in the company's 401k plan that includes a safe harbor match. This information is provided to applicants in accordance with IL Senate Bill HB2139 and state and local minimum wage standards.

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