Job Description

Restoration Coordinator I

Contract Duration: Contract through 12/01/2028 (High potential for extension)

Location: Saginaw, MI

Work Schedule: Hybrid (On-site: Monday, Tuesday, Thursday | Remote: Wednesday, Friday)

Position Overview

The Restoration Coordinator I is responsible for overseeing and completing the restoration of properties impacted by CLIENT field operations. This role requires strong customer service, communication, and negotiation skills, as the coordinator serves as the final point of contact with customers regarding restoration activities. The position involves managing contractor workloads, assessing property damage, securing necessary permits, and ensuring all work is completed safely, cost-effectively, and in accordance with customer commitments.

Key Responsibilities

Restoration Project Coordination

• Schedule, assign, and manage restoration orders across multiple contractors based on capacity and order type.
• Monitor on-time completion rates and adjust assignments as needed.
• Meet with customers, municipal inspectors, and vendors to assess sites and plan restoration work.

Customer & Municipality Relations

• Research and resolve customer and municipal complaints related to property restoration.
• Negotiate cost-effective solutions, including cash settlements when appropriate.
• Communicate upcoming and completed restoration work to local municipalities and government agencies.

Permitting & Documentation

• Research permitting requirements and secure all necessary permits.
• Create and manage orders in enterprise resource planning systems (e.g., SAP).
• Maintain accurate tracking spreadsheets and contractor performance reports through SharePoint.

Contractor Management

• Facilitate weekly vendor/contractor meetings to review schedules, workloads, safety issues, and performance expectations.
• Manage contractor purchase orders, requisitions, and invoice reviews; resolve discrepancies as needed.
• Approve or deny contractor requests for additional scope of work.

Damage Assessment & Claims Investigation

• Investigate claims of property damage (lawns, walkways, roads) reported by customers or municipalities.
• Review SAP orders, SharePoint records, and field data to determine responsibility.
• Approve or deny restoration claims based on findings.

Additional Duties

• Perform other non-essential duties as assigned to support restoration operations.

Required Skills & Qualifications

Technical Skills

• MS Excel proficiency: Ability to update data, audit information, and modify formulas.
• SAP proficiency: Experience navigating front and back office functions for reporting, order creation, and order review.
• SharePoint proficiency: Ability to access, store, and manage job aids, schedules, and tracking documents.

Professional Skills

• Strong attention to detail: Ability to review and validate assignments, damage records, and contractor reports.
• Effective communication: Daily interaction with multiple cross-functional teams, including field operations, engineering, customer service, scheduling, dispatch, vendors, and municipalities.
• Customer service & negotiation expertise: Ability to evaluate damage claims, negotiate settlements, and provide professional customer-facing support.

Education Requirement

• Associate Degree in Business or related field (Required)

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