Job Description

Job Summary:

Consumers Energy is seeking a highly organized and customer-focused Project Coordinator to support the delivery of gas and electric service projects for residential, commercial, and industrial customers. The Project Coordinator is responsible for managing projects from inception to completion—ensuring timely, cost-effective, and safe execution. This role acts as the primary liaison between customers, internal departments, and external stakeholders.

Key Responsibilities:

• Serve as the primary point of contact for customers, representing Consumers Energy throughout the lifecycle of a project.
• Coordinate and manage all aspects of gas and electric service projects, including scoping, estimating, design, scheduling, permitting, and construction.
• Collect and assess customer requirements and translate them into actionable project plans.
• Generate project work orders, estimates, and task assignments for internal teams and contractors.
• Analyze customer and system load requirements to ensure alignment with distribution system capabilities.
• Collaborate with design teams to prepare construction-ready documentation using tools such as CAD and SAP.
• Monitor project timelines and manage milestones to meet customer "want" dates and internal deadlines.
• Ensure proper permitting and regulatory compliance is achieved for each project.
• Conduct on-site meetings with customers and stakeholders as needed to clarify project scope and requirements.
• Provide timely updates to customers and internal stakeholders regarding project status.
• Evaluate risks and proactively identify solutions or adjustments to maintain progress and customer satisfaction.
• Maintain accurate records and ensure data integrity across all project documentation and reporting systems.

Qualifications:

Required:

• Associate Degree in a scientific or technical field (minimum of 48 technical credit hours), OR
• Two years of college coursework (60 credits) towards a Bachelor’s degree in a technical discipline.
• Valid Driver’s License and ability to travel to field sites as necessary.
• Proficiency with Microsoft Office Suite, especially Excel and Outlook.
• Experience using SAP, CAD, or other design and workflow management software.

Preferred:

• Knowledge of Gas and/or Electric Distribution Systems.
• Experience with utility construction or infrastructure project coordination.

Key Skills & Competencies:

• Excellent customer service and communication skills.
• Ability to multi-task and switch focus quickly while staying organized.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple complex projects.
• Understanding of the impact of procedures on interconnected systems.
• Strong team collaboration and leadership skills.
• Ability to analyze technical data and recommend actionable solutions.

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