Job Description

CULTURE SNAPSHOT:

Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘ Furnishing Life’s Best Memories’ . At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.

We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.

AT A GLANCE:

Broad River Retail is currently seeking a Loss Prevention Agent to join our Loss Prevention Team, under the People Department. This position is responsible for protecting company assets, reducing shrink, investigating theft and/or fraud, and ensuring compliance with company policies in our distribution centers, retail stores, and corporate offices. This role requires a proactive presence, strong analytical skills, and a collaborative spirit.

DAY IN THE LIFE AS THIS MEMORY MAKER:

• Be present during daily loadout in the warehouse to maintain control of damage and loss of product.
• Conduct internal and external theft investigations including interviews, surveillance reviews, and report preparation.
• Monitor CCTV systems and regularly conduct security walkthroughs in assigned distribution center.
• Serve as local point of contact for the Operations team and provide conflict management, as needed, when a product is damaged or missing.
• Work and coordinate with relevant stakeholders including Operations, Retail, Risk, and People to resolve incidents and implement corrective actions.
• Facilitate safety audits, incident investigations, and assist in implementing the designated solutions to prevent injury and/or damage to property. Provide status updates to the Manager of Loss Prevention and People Operations leadership.
• Coordinate with the Manager of Loss Prevention to ensure safety controls are met and followed in the Distribution Center, stores, and corporate office.
• Coordinate with General Managers to ensure that safety and security procedures and practices are followed in the retail environment.
• Support safety audits and compliance with OSHA and company standards.
• Coach Distribution Center teams and Retail Operations teams on loss prevention, safety, and compliance practices.
• Coordinate with the Senior Risk and Compliance Partner, Associate Director of People Operations, and law enforcement as needed for incidents and/or asset recovery.
• Champion a positive safety culture in both the regional store(s) and Distribution Center(s).
• Performs all other duties as assigned by the Manager of Loss Prevention.

WHAT YOU’LL NEED TO SUCCEED:

• High School Diploma or GED
• 2 or more years of experience in retail, loss prevention, security, military, or law enforcement
• Understanding of basic office applications including MS Office (Word, Excel, PowerPoint, Outlook)
• Ability to navigate security camera systems (CCTV)
• First Aid/CPR/AED certification preferred
• OSHA-10/30 certification a plus
• Spanish speaking is a plus
• Able to be flexible with hours

WORKPLACE ENVIRONMENT:

While performing the duties of this job the employee is:

• Regularly required to stand, walk, stoop, kneel, or crouch on concrete flooring.
• Must be able to routinely lift or move objects up to 50 pounds alone and team lift objects over 50 pounds.
• Wear the proper PPE when handling chemicals.
• Working in a non-climate-controlled warehouse setting, with some outdoor exposure during the workday.

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.

MEMORY MAKER PERKS & BENEFITS:

• This position operates on a contract-to-hire basis.
• Medical, dental, vision, and life insurance options after conversion.
• Paid time off and 401K matching contribution after conversion.
• Employee discount (40%) at Ashley after conversion.
• Internal Opportunities for career growth and advancement.

OUR COMMITMENT TO YOU:

Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.

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