Job Description

Logistics/Operations/Order Fulfillment Manager – eBike Division

Position Overview:

We are seeking an experienced and driven Logistics Manager to oversee the end-to-end fulfillment of orders for our eBike business. This role is critical in ensuring timely, cost-effective, and high-quality delivery of eBikes, parts, and accessories to our dealers, distributors, and direct-to-consumer customers worldwide. The ideal candidate combines deep logistics expertise with a passion for operational excellence and sustainable mobility.

Key Responsibilities:

Supply Chain & Transportation Management/Order Fulfillment:

• Ensure successful completion of dealer orders from order placement to order fulfillment, monitor and regular reporting for on time, accuracy and order fulfillment speed.
• Plan, manage, and optimize the transportation of eBikes, batteries, and components and final destinations and ensuring the on time delivery.
• Support in the Selection, negotiation, and help manage freight forwarders, 3PLs, and carriers for ocean, air, and ground transport. -
• Develop strategies to minimize transit time, costs, and environmental impact.

Import/Export & Compliance:

• Oversee import/export documentation and customs compliance across North America- including US, CAN, MX and South America.
• Ensure compliance with regulations around lithium-ion battery transport (UN38.3, IATA, DOT).
• Maintain up-to-date knowledge of trade tariffs, duties, and international shipping restrictions.

Inventory & Warehouse Coordination:

• Optimize inventory turns and proactively manage aging inventory. Reporting and managing with team to minimize excess inventory and ensure satisfactory levels of safety stock.
• Coordinate inbound and outbound logistics with global warehouses and fulfillment partners.
• Partner with supply planning and operations teams to maintain optimal inventory levels.
• Implement systems and processes to track and report stock movements in real time.

Process Optimization & Systems/Data Analytics and Reporting:

• Identify and implement continuous improvements across logistics operations, from shipping accuracy to cost control. Improve reverse logistics process for damage claims, DOA etc. Help to coordinate logistics for battery recycle program.
• Metric reporting: Develop and manage KPIs around on-time delivery, freight spend, and inventory accuracy.
• Partner with IT and operations teams to enhance ERP/WMS integration and visibility.

Cross-Functional Collaboration:

• Work closely with Product, Sales, Marketing and After-Sales teams to forecast demand and ensure seamless order fulfillment.
• Support new product launches by coordinating logistics readiness, packaging, and customs strategy.
• Lead communication on logistics timelines and constraints with internal and external stakeholders.
• Serve as the escalation point for complex order or customer issues, ensuring timely and professional resolution.
• Take active ownership from PO receipt to customer invoicing, ensuring accuracy, timeliness, and excellent service standards.
• Coach, mentor, and develop team members to enhance efficiency, accuracy, and customer satisfaction.

Qualifications:

• Bachelor’s degree in Supply Chain Management, Logistics, Business, or related field (Master’s preferred).
• 6+ years of logistics, supply chain, or operations management experience in consumer electronics, automotive, or outdoor products—preferably eMobility or eBike sector.
• Strong understanding of international freight, customs, and regulatory compliance.
• Experience managing lithium-ion battery shipments strongly preferred.
• Proficiency with ERP and logistics software (SAP, NetSuite, or similar) and ability to learn custom-built software.
• Strong ability in reporting and data analysis with PowerBI, Excel
• Strong ownership and sense of responsibility to identify pain points and make recommendations on how to improve processes and drive process improvements with collaborative mindset.
• Excellent communication, negotiation, and analytical skills.
• Proven ability to manage multiple projects in a fast-paced, growth-oriented environment.
• In office in Plano, Texas

Why Join Us:

At Segway, we’re shaping the future of urban mobility through intelligent, sustainable eBike solutions. You’ll play a key role in scaling operations globally, ensuring that every customer and dealer receives their product efficiently and reliably.

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