Job Description

About Nomad:

Nomad eliminates friction from the long-term rental experience to unlock economic opportunity and improve the experience for property owners and residents. We operate in a large, fragmented market with an innovative platform offering guaranteed rent estimates, portfolio tracking tools, and streamlined property management. Backed by leading investors, we’re building a team dedicated to transforming real estate and financial technology.

About the Team:

The Financial Operations (FinOps) team at Nomad powers the core of our business: guaranteed owner payments. FinOps works closely with customer success, sales, engineering, product, and other teams across the org to deliver our mission of unlocking economic opportunity for everyone in the long-term rental community. As our company grows and changes, so do our procedures. As a part of this team, you will partner with our Finance Operations Manager to develop those processes and procedures and witness the real-time impact they have on Nomad!

About the Role:

We’re looking for a Financial Operations Support Specialist who is excited about running Nomad’s day-to-day operational accounting and who can be a liaison for our owners and residents. This is a role for someone who will thrive exemplifying Nomad’s core values as they work with internal teams, property owners, residents, and vendors. If you’re passionate about real estate tech, want to develop some well-rounded operational expertise, and desire to be part of a generation-defining business, this role could be for you!

Responsibilities:

Conduct property-level bookkeeping duties in AppFolio, including:

• Rent collection, check processing, and security deposit returns
• Internal accounting requests (issuing concessions, refunding tenants, etc.)
• Assist with collections and delinquencies

Be an owner and resident liaison:

• Explain income statements to owners
• Process financial agreements
• Handle escalated customer issues

General auditing responsibilities:

• Conduct bank reconciliations
• Use reports to investigate financial discrepancies
• Improve bookkeeping accuracy

Who You Are:

• 3+ years of customer-facing work experience
• A bachelor’s degree is preferred (or additional equivalent work experience)

Required skills:

• High attention to detail, particularly as it relates to numbers
• Strong communication skills (written and verbal) and experience handling escalated customer issues
• Critical thinking to problem-solve customer issues
• An ability to prioritize and handle multiple requests in a fast-paced environment
• Comfortable working independently and closely with our team, while also collaborating cross-functionally
• An ability to creatively evolve processes 
• A deep curiosity to ask question, learn new things, and be open to feedback 

Some software experiences that would be a plus: 

• Property management softwares (AppFolio, Buildium, Yardi, etc.)
• AI tools (ChatGPT, Claude, etc.)
• GSuite software (specifically Google Sheets)
• Accounting or bookkeeping softwares (QuickBooks, BILL, Stripe, etc)
• CRM experience (Hubspot, Salesforce, etc.)

Bonus prior work experiences: 

• Property Manager
• Assistant Community Manager
• Customer Success Specialist
• Collections Specialist
• Bookkeeper
• Associate Banker
• Start-up environment experience

Potential pay range: $28 - $36 / hour 

Location:

This is a hybrid role based in Denver, Colorado. Our office is in Uptown, surrounded by tech companies, coffee shops, breweries, and restaurants. Team members work in-office three days a week, with flexibility to work remotely the other two days.

-OR-

Remote in NY, WA, OR, DC

Our Values:

🤝 Nomads Build Community: We foster genuine relationships and act as dependable stewards of our community.

📈 One Percent Better Every Day: We are always learning, taking small, deliberate actions to continuously improve.

🚀 Mission Before Ourselves: We’re a championship team driven to make our customers’ lives better.

💼 Act From Ownership: We roll up our sleeves, solve problems proactively, and take responsibility for our work.

🌍 Dream Without Boundaries: We challenge the status quo and strive to achieve the extraordinary.

Benefits at Nomad

We believe in supporting our team with benefits that enhance your life, both inside and outside of work. 💼✨

🩺 Medical, Dental & Vision Insurance Plans: Comprehensive coverage to keep you and your family healthy.

🤝 Team Bonding Outings and Volunteer Days: Opportunities to connect and give back to the community.

🐶 Dog-Friendly Office: Because we know pets are family too!

🗓️ 11 Paid Company Holidays: Including a dedicated Mental Health Day.

📊 Company Equity: Become a part owner of Nomad and share in our success.

☂️ Short-Term & Long-Term Disability: Supporting you when life throws curveballs.

💻 MacBook Air or PC: Plus, an equipment budget to set you up for success.

⏰ Sick, Parental, and Generous Paid Time Off: Work-life balance matters to us.

🎉 Nomadic Anniversary Rewards: Celebrate milestones with rewards ranging from paid yearly events to a 4-week sabbatical.

🏡 Discounted Employee Brokerage Rates: Helping you buy or sell a home with ease.

Compensation Transparency

At Nomad, we are committed to offering competitive compensation that reflects the value each team member brings to our mission. Salary ranges for this role are determined based on factors such as experience, skills, location, and role expectations. Final offers may vary from the posted range, ensuring fair and equitable consideration for every candidate.

Nomad is an Equal Opportunity Employer

Nomad Labs Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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