Job Description

Overview:

The Ecom Distribution Manager, North America will support the Director of Operations across 3PL initiatives, Logistics, e-commerce operations, and end-to-end inventory management for the North American region. This role is critical to ensuring scalable, efficient, and accurate operational execution across wholesale, DTC, and omnichannel fulfillment, while coordinating closely with international partners and global logistics flows. The ideal candidate brings 7–10 years of experience in fashion retail 3PL, Logistics & Fulfillment Operations

• Act as the primary day-to-day operational partner to the Director of Operations on all 3PL initiatives.
• Manage relationships with third-party logistics providers, including onboarding, SLAs, KPIs, cost controls, and continuous improvement initiatives.
• Oversee inbound, outbound, and returns workflows to ensure accuracy, timeliness, and service-level adherence.
• Lead troubleshooting and root-cause analysis for fulfillment issues, delays, chargebacks, and discrepancies.
• Support RFPs, contract negotiations, and transitions between fulfillment partners as needed.
• E-commerce Operations
• Own operational execution for DTC e-commerce fulfillment, including order management, shipping logic, returns, and customer service handoffs.
• Partner cross-functionally with E-commerce, Customer Experience, IT, and Finance to support site launches, promotions, peak planning, and new channel rollouts.
• Ensure operational readiness for high-volume periods (e.g., launches, holidays, promotions), including forecasting, staffing alignment, and contingency planning.
• Monitor and report on key e-commerce operational metrics such as order cycle time, fill rate, on-time shipment, and return rates.
• International Logistics

Inventory Management & Control

• Manage inventory accuracy and integrity across warehouses, stores (if applicable), and systems.
• Oversee inventory reconciliation processes, cycle counts, physical inventories, and shrink investigation.
• Partner with Planning, Merchandising, and Finance to support inventory forecasting, allocation, and replenishment strategies.
• Ensure clean inventory flow from PO receipt through fulfillment, transfers, and returns.
• Identify and implement process improvements to reduce aged inventory, excess stock, and operational inefficiencies.

Systems, Process & Reporting

• Serve as a key operational user and subject-matter expert for OMS, WMS, ERP, and inventory systems.
• Support system enhancements, testing, integrations, and documentation related to fulfillment and inventory workflows.
• Develop and maintain operational SOPs, dashboards, and reporting to provide visibility into performance and risks.
• Drive continuous improvement initiatives focused on scalability, cost efficiency, and customer experience.

Leadership & Collaboration

• Act as a trusted thought partner to the Director of Operations, providing data-driven insights and recommendations.
• Overseeing 3PL operations
• KPI and Data Tracking is Paramount
• Manage and/or mentor junior operations team members as the organization scales.
• Collaborate closely with cross-functional partners including Merchandising, Planning, Finance, CX, E-commerce, and Wholesale Operations.
• Lead with a hands-on, solutions-oriented mindset in a fast-paced fashion retail environment.

Qualifications & Experience

7–10 years of progressive operations experience within fashion retail, apparel, or consumer goods.

Direct experience managing 3PL partners and omnichannel fulfillment operations.

Strong background in inventory management, controls, and reconciliation in a multi-channel environment.

Proven experience supporting DTC e-commerce operations at scale.

Proficiency with OMS, WMS, and ERP systems (NetSuite, SAP, Manhattan, or similar preferred).

Advanced Excel/Google Sheets skills; experience with BI or reporting tools a plus.

Strong analytical, organizational, and project management capabilities.

Skills & Attributes

• Detail-oriented with the ability to zoom out and think strategically.
• Comfortable operating in ambiguity and driving structure in growing organizations.
• Excellent communication skills with the ability to influence internal and external stakeholders.
• Proactive, accountable, and results-driven.
• Passion for fashion retail and delivering an exceptional customer experience.

Reporting Structure

• Reports directly to the Director of Operations.

Salary

• DOE from $65k-$95k

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