Job Description

Boulo Solutions is partnering with a well-established heating and air conditioning company based in Alabaster, Alabama, dedicated to delivering top-quality service and comfort to our residential and commercial customers. The team is growing, and we’re looking for a dependable, customer-focused Dispatcher / Company Administrator to join the office team.

Job Title: Dispatcher / Company Administrator

Location: Alabaster, Alabama

Schedule: Monday – Friday, 7:00 AM – 5:00 PM

Salary Range: $50-60k based on experience

Position Overview:

The Dispatcher / Company Administrator will be responsible for managing daily customer communications, coordinating service schedules, and supporting overall office operations. This position works closely with an experienced dispatcher (10+ years) who will provide hands-on training and mentorship. This is a full-time, in-office role in a fast-paced environment.

Key Responsibilities:

• Answer and manage a high volume of inbound calls with professionalism and courtesy
• Communicate with customers to understand their service needs and schedule appointments
• Dispatch technicians and trucks efficiently based on service area, workload, and priority
• Learn and utilize ServiceTitan software (training provided)
• Process customer payments and maintain accurate records
• Support office operations, paperwork, and communication with field staff
• Provide excellent customer service and represent the company with integrity and respect

Qualifications:

• Previous experience in customer service, office administration, or dispatching preferred
• Strong communication and organizational skills
• Ability to multitask and stay calm in a fast-paced environment
• Basic computer proficiency; experience with scheduling software a plus
• Reliable, punctual, and professional demeanor
• Willingness to learn and work as part of a team

Compensation & Benefits:

• Salary: $50,000 – $60,000 annually (based on experience)
• Pay Schedule: Paid weekly
• Benefits: Health insurance, 401(k)
• Time Off: 2 weeks paid vacation after the first year of employment
• Bonuses: Eligible for performance-based spot bonuses

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