Job Description

Job Title: Desktop Engineer / Deskside Support

Location: Prosper, TX

Job Type: Contract-to-Hire

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Position Summary:

Our client is seeking experienced Desktop Engineers to provide deskside support in an enterprise environment. This role is ideal for candidates with deep knowledge of Windows operating systems and strong troubleshooting abilities, especially with the Windows registry and client-side networking. The ideal candidate is not just a user of Windows, but someone who understands how it works beneath the surface.

Key Responsibilities:

• Provide deskside technical support for Windows OS and various hardware components
• Troubleshoot and support issues involving laptops, desktops, thin clients, badge readers, signature pads, document scanners, webcams, speakers, and microphones
• Perform installations, uninstalls, and imaging (no image creation required)
• Troubleshoot client-side networking and registry-level issues
• Deliver timely and professional technical support directly at users’ desks
• Document and escalate support issues as needed

Required Qualifications:

• Minimum of 3 years of Deskside/Desktop Support experience in an enterprise environment
• High school diploma or equivalent
• Strong understanding of Windows OS and registry-level troubleshooting
• Solid linear troubleshooting skills and client-side network support experience
• Excellent communication skills for interacting with both technical and non-technical users

Preferred Qualifications:

• Prior experience in a medical or government environment

Additional Details:

• This is a contract-to-hire role
• No driving is required while on contract, but 3 years of driving history is preferred for conversion

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