Why join Backyard Discovery?
• Be part of a category leader redefining outdoor living.
• Work with a passionate team where your ideas can directly shape future products.
• Gain hands-on experience across product management, marketing, and operations.
• Enjoy a collaborative, supportive culture built around innovation and growth.
• Clear path for advancement — we believe in promoting from within and developing tomorrow’s leaders.
About the Role
The Delivery Operations Specialist role is pivotal in ensuring a seamless final mile delivery experience for our customers. You’ll be responsible for managing shipments, coordinating with delivery carriers, and providing accurate delivery updates—all while building strong relationships that drive operational excellence.
Essential Duties and Responsibilities
• Oversee and coordinate shipments transitioning to final mile delivery carriers
• Ensure timely and accurate handoffs to carrier partners
• Respond to customer inquiries regarding shipment status
• Provide real-time tracking updates and reliable delivery estimates
• Resolve delivery issues with urgency and professionalism
• Build and maintain strong partnerships with final mile delivery carriers
• Understand carrier capabilities, constraints, and preferences to optimize delivery execution
• Collaborate with carriers to improve delivery performance and customer satisfaction
• Champion the “Perfect Delivery” experience by ensuring every shipment arrives on time, intact, and with full transparency
• Monitor delivery metrics and proactively address gaps in performance
Qualifications
• 2+ years of experience in logistics, delivery operations, or supply chain coordination
• Strong communication and relationship-building skills
• Proficiency in shipment tracking systems and logistics platforms
• Ability to multitask and thrive in a fast-paced environment
• Customer-first mindset with a passion for operational excellence
• Experience with LTL, FTL, or hub-and-spoke linehaul operations
Equal Opportunity Statement
Backyard Discovery is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic.
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