Job Description

Russell Tobin's client is hiring a Customer Service Representative in Richfield, MN

Employment Type: Contract

Location: Onsite - Richfield, MN 55423

Schedule: 9am - 7pm CST (varies)

Pay rate: $22-$24/hr

Responsibilities:

• Serve as the primary point of contact for clients during the brokerage conversion
• Respond to incoming customer inquiries with professionalism and clarity
• Assist with account maintenance, online navigation, asset transfer questions, and documentation
• Follow procedures accurately while managing high-volume inquiries
• Provide a supportive, client-centered experience throughout each interaction

Requirements:

• High school diploma or equivalent.
• 1+ year of relevant work experience, ideally in a contact center or customer-facing environment.
• Highly reliable with consistent attendance and a strong commitment to delivering excellent customer service.
• Strong communication, interpersonal, and telephone skills with the ability to handle client inquiries professionally.
• Detail-oriented and able to follow established procedures independently, with solid technical/computer navigation skills (Microsoft Office proficiency required).

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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