Job Description

About Dovetail + Co

Dovetail + Co is a creative, full-service dynamic hotel company headquartered in New York City with assets from Hawaii to Bermuda. Founded in 2018, we currently own interests in and/ or manage six hotels, 850 hotel rooms and 16 bars and restaurants.

We strive to be best-in-class and vertically integrated, managing all aspects of hotel investment, development, creative, and operations to exceed all stakeholders’ expectations. Our culture is entrepreneurial, team-based and results-oriented. We believe that empowered enthusiastic people who are aligned in spirit and vision create extraordinary results. This is an exciting opportunity to join our growing team, lead our unique collection of independent hotels and resorts, and help us build into the next phase of growth at Dovetail. For more information, visit

Position Overview

Dovetail is seeking a dynamic, experienced, and hands-on hotel professional to become an integral part of the team to have direct oversight over the two New York hotels that we directly manage (Urban Cowboy Lodge and Now Now NoHo) as well as support the hotels that we co-manage with our third party managers (Cambridge Beaches Resort & Spa, Wayfinder Newport, Wayfinder Bishop, & Wayfinder Waikiki).

The position is intended to be holistic with responsibility that spans strategic to tactical with the ability to support and lead our on property general managers. The candidate will have had general manager experience with boutique hotels and food & beverage outlets. The candidate will report to Dovetail’s CEO and work closely with the executive team to align operational goals with the overall business strategy, ensuring sustainable and profitable growth.

Dovetail is based in NYC and this position should either be based in NYC or have the ability to commute to NYC on a regular basis.

Position Responsibilities

Operations

• Champion people first culture to elevate team member and guest experience
• Lead, mentor, and motivate General Managers and department heads, fostering a culture of teamwork, accountability, and continuous improvement
• Develop and audit operational SOPs

Commercial

• Drive commercial strategy, aligning sales, marketing, and revenue goals fostering a high-performance culture
• Strengthen the hotel’s brand positioning and reputation through targeted marketing and communication strategies
• Collaborate with marketing and programming teams to create immersive guest experiences and on-brand activations

Financial

• Setup, develop, and monitor operational budgets and optimize financial performance and KPIs
• Initiate, implement, and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll, and month-end analysis
• Support the development and execution of accounting SOPs for AR, AP, and month end closings alongside property GMs and corporate accounting resources
• Support asset management and investments with new acquisition underwriting & due diligence

Qualifications

• 5+ years of experience as a General Manager
• Experience (and passion) for boutique independent hotels, resorts, and F&B
• Strong leadership and team management skills with a focus on performance and results.
• Strong interpersonal skills and the ability to build trust and credibility with internal and external stakeholders.
• Hands-on leader who’s comfortable rolling up their sleeves while balancing strategic thinking
• Ability to thrive in a fast-paced, entrepreneurial environment with a focus on continuous improvement
• Experience working with property management systems (e.g., StaynTouch, Opera, Mews), POS (Toast) systems, and guest feedback tools (Revinate, Akia).
• Willingness and ability to travel.

Benefits

• Salary and performance-based incentives commensurate with experience.
• Comprehensive health and wellness benefits with 401k matching program.
• Opportunities for professional development and career growth.
• Employee discounts and travel benefits.

Please send your resume and property experience to phil@dovetailandco.com with the subject “Dovetail + Co Corporate Director of Operations”.

We are excited to hear from you!

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