Job Description

THIS IS A MOSTLY REMOTE POSITION (onsite training expected the first week, with occasional quarterly on site meetings).

Compensation range: $22-24 per hour

We are currently seeking an experienced B2B Collections Specialist to join a growing team in Livonia, MI.

This role offers a unique opportunity to manage collections across multiple B2B/Commercial accounts, adapting to diverse client profiles and needs. You will be responsible for overseeing a variety of collections activities, from lien waivers to tracking government fund disbursements, all while ensuring customer billing requirements are met with precision. This role requires someone who can flexibly approach each situation, adjusting tactics as needed to achieve successful outcomes.

Key Responsibilities:

• Manage B2B collections across a diverse range of clients, including tasks such as handling lien waivers and tracking government fund disbursements.
• Understand and accommodate each customer’s specific billing requirements, ensuring that all documentation is complete and accurate.
• Build and maintain detailed customer profiles while gathering necessary supporting documentation for collections.
• Reach out to clients, adapting communication tactics based on the unique needs and circumstances of each account.
• Work proactively to resolve outstanding balances and maintain positive relationships with clients while ensuring timely payments.

Key Requirements:

• 3+ years of experience in B2B collections, particularly with diverse customer profiles and varied business needs.
• Ability to adapt and pivot approaches effectively based on different customer situations and requirements.
• Strong organizational skills to manage detailed client documentation and account information.
• Excellent communication skills, with the ability to manage sensitive conversations and maintain professionalism under pressure.
• Proactive mindset with a focus on meeting or exceeding collection targets in a fast-paced environment.
• Ability to work collaboratively within a high-performing team, contributing to collective goals.
• Experience with Microsoft Office Suite; familiarity with industry-specific collection tools is a plus.

If you’re an adaptable and results-driven B2B collections professional who thrives in a dynamic, team-oriented environment, we encourage you to apply. Please submit your resume and contact details for consideration.

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