Amazon Connect Trainer Job at Technogen, Inc., Seattle, WA

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  • Technogen, Inc.
  • Seattle, WA

Job Description

Position: Technical Trainer – Cloud & Contact Center Technologies

Location: Seattle,WA-100% Travel (Onsite at Tribal Community Facilities)

Duration: Full-Time

Role Overview:

  • The Technical Trainer will lead a 12-week, in-person, instructor-led training program designed to uplift underserved communities by preparing students for Amazon Connect, AWS Fundamentals, GCP Associate-Level Certifications, and essential coding and cloud operations skills.
  • The trainer will deliver structured curriculum, assess students, guide hands-on labs, and prepare participants for real-world Level 3 support and engineering roles at large enterprises.
  • This role requires a passionate educator with strong technical depth in AWS/GCP and the ability to teach foundational and intermediate skills to students with minimal existing experience.

Key Responsibilities:

Training Delivery

  • Conduct daily onsite classroom training Monday–Friday at tribal community sites
  • Teach foundational programming (Python or JavaScript), cloud fundamentals, and Amazon Connect architecture
  • Deliver GCP certification prep (Associate Cloud Engineer) and AWS foundational content
  • Lead hands-on labs, real-world simulations, and capstone projects
  • Prepare students for certification exams and internal assessments
  • Curriculum & Instructional Activities
  • Customize content based on student progress and learning modalities
  • Provide weekly scoring, performance tracking, and progress reports
  • Support students with supplemental materials, homework review, and mentoring
  • Program & Cohort Management
  • Work closely with TechnoGen & CloudEmpower leadership to ensure successful cohort outcomes
  • Assist with background check coordination, certification scheduling, and candidate documentation
  • Work on-premises at designated tribal locations; housing and per diem provided
  • Travel
  • 100% travel required – trainer will fly to each cohort location and stay onsite for the full duration (housing provided)
  • Must be comfortable staying in tribal community accommodations (often connected to local casinos)

Required Skills & Experience:

Technical Qualifications

  • 5+ years of experience in one or more of:
  • Amazon Connect (L3 support, configuration, call flows, Lambda integrations, etc.)
  • AWS cloud engineering (IAM, Lambda, S3, networking basics)
  • GCP Associate Cloud Engineer–level knowledge.
  • Ability to teach programming basics (Python or JavaScript preferred).
  • Experience with contact center technologies, APIs, and cloud integrations is a strong plus.

Training & Instructional Qualifications

  • 2+ years as a Technical Trainer, Instructor, Bootcamp Educator, or Corporate L&D Specialist.
  • Ability to teach beginner-to-intermediate learners with patience and strong communication skills.
  • Experience designing or modifying curriculum is highly desirable.
  • Soft Skills
  • Strong communication and classroom leadership.
  • Ability to motivate non-traditional learners.
  • Empathy, patience, and adaptability.
  • Cultural awareness when working with tribal communities.

Job Tags

Daily paid, Full time, Local area, Monday to Friday,

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