Job Description

Customer Service Analyst - Accounts Payable

Pay Rate: $21.00-25.00

Hours: M-Fr, 8am -4:30pm.

Duration: 6 months. with extensions to 1 year and beyond

Location: 8095 Innovation Park Dr. Fairfax, VA 22031

Training: 1 week in office, M-Fr, 8am -4:30pm.

After Training: mostly remote until Jan 31, 2026, must have secure internet access, onsite when needed

Hours/Week: 40hr/week

Job Description

Must have AP knowledge…expense, AP general knowledge

Duties and Responsibilities

Expense Reimbursements

• Audit employee expense reimbursements according to T&E and IRS policy
• Email employees and approving managers for stranded expenses

Customer Service

• Interacts with customers, addressing customer queries and complaints in a timely, courteous, and professional manner.
• Utilizes and continuously learns various systems and services including Supplier Setup, T & E Module, 1099/1042S processing dates, AP Workflow and check run formats and payment schedules
• Reconciles and keeps track of vendor statements monthly
• The contractor may be required to perform other related duties when circumstances require such as, emergencies, workload, technology, etc.

Education, Years of Experience, and Knowledge, Skills and Abilities:

• Minimum High School Diploma/GED
• Minimum 2 year of experience in Accounts Payable – Travel and Expense reimbursement
• Great customer service skills
• Excellent written, verbal, and interpersonal communication skills.
• Attention to detail
• Handle sensitive and confidential information
• Meet time sensitive deadlines

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